All child support payments must be sent either to the Child Support Recovery Unit (CSRU) collection centers of the Iowa Department of Human Services or to the clerk of court office in the county where the court entered the child support order. Do not send child support payments directly to the other parent. If you are in doubt as to where to send your payment, check your child support order. See Iowa Code sections 598.22 and 252B.14.
If you have a question about a payment that is processed by the clerk of court office, you may check records at www.Iowacourts.gov and follow links to “Docket Record Search,” or contact the appropriate clerk of court office. If you have a question about a payment that is processed by CSRU, you may contact CSRU’s 24-hour interactive voice response at 1-888/229-9223 (toll free) or visit the CSRU website at: https://secureapp.dhs.state.ia.us/customerweb/.
