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Iowa Judicial Branch
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Desktop Application Support Analyst 1 (SCA 13120-002)

Date Posted
July 27, 2020
Type
Full Time

Job Details

Date

Monday, July 27, 2020

Position Title

Desktop Application Support Analyst 1

This position is open ONLY for employees of the Judicial Branch.  Candidates in any other branch or agency are not eligible to apply.

Location

State Court Administration
1111 E Court Ave
Des Moines, IA 50319

Salary

Pay Grade 30, $54,704.00 - $84,822.40 annually
Eligible for State of Iowa benefits

Position Summary

The Desktop Application Support Analyst’s role is to deliver support to the judicial branch’s employees about how to use various types of desktop software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal court staff.

Responsibilities

Field incoming problem tickets from end users to resolve application and software issues.

Jointly serve as Resolution Administrator for our call tracking system.

Document all pertinent information and troubleshooting steps within the call tracking system of the problem or issue.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

Maintain and enhance performance of all new and existing software and applications across the branch.

Identify and learn appropriate software applications used and supported by the branch.

Coordinate with end users to assess departmental application training needs and objectives.

Apply diagnostic utilities to aid in troubleshooting.

Provide guidance to junior members of the team.

Conduct research into software application products and services in support of purchasing efforts.

Provide support for the testing of new and existing software applications under consideration for purchase.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.

Other duties as assigned.

Requirements

At least three years of relevant experience.  One year of college may substitute for a maximum of one year of work experience
OR
Two years of relevant experience and an associate’s degree from an accredited college or university (business administration, public administration, or computer science preferred)
OR
One year of relevant experience and a bachelor’s degree from an accredited college or university (business administration, public administration, or computer science preferred).

 

Experience with Microsoft Office products and support, including SharePoint and SharePoint administration a plus.

Experience with IBM Notes, including administration and support a plus.

In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Able to develop and interpret technical documentation for training and end user procedures.

Knowledge of trends in technology relating to software applications.

Ability to absorb new ideas and concepts quickly.

Ability to present ideas and communicate in both technical and user-friendly language

Understanding of the branch’s goals and objectives.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills.

Experience working in a team-oriented, collaborative environment.

Exceptional customer-service orientation.

Ability to treat co-workers, court users/participants, and members of the public courteously and without bias regardless of race, gender, age, color, national origin, religion, disability, sexual orientation or socio-economic status.

Must possess initiative and flexibility and be cooperative.

Possesses interpersonal relationship skills consistent with the duties of this position.

Proven integrity and ability to handle confidential matters in a professional manner, applying the appropriate level of judgment and maturity.

Ability to understand and carry out oral and written instructions.  Follows policy and cooperates with supervisor.

Establishes and maintains effective working relationships with project partners and co-workers.

Ability to apply personal work attitudes such as honesty, responsibility and trustworthiness required to be a productive employee.

 

Final candidates must be able to pass a criminal background check. 

Applicants must show proof of the legal right to work in the United States - sponsorships are not available for this position. 

Relocation assistance is not available for this position.

Contact Information

How to Apply

Please include a cover letter, resume, and the Iowa Judicial Branch Application for Employment .

Send completed application and resume to:
Michaela Denlinger, Administrative Assistant
1111 E Court Ave
Des Moines, IA 50319

or email to: Michaela.Denlinger@iowacourts.gov

Posting Close Date

All application materials must be received by Friday, August 7, 2020.

AA/EOE

 

Serving the people of Iowa, the Iowa Judicial Branch is dedicated to our mission... “The Iowa Judicial Branch dedicates itself to providing independent and accessible forums for the fair and prompt resolution of disputes, administering justice under law equally to all persons.” To learn more about the Iowa Judicial Branch and our career opportunities, please visit our career page located at www.iowacourts.gov.

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